Read: http://deadspin.com/dolan-start-rooting-for-the-nets-because-the-knicks-d-1684489469 (Links to an external site.) Rewrite, in memo form, the James Dolan memo to the fan. What should he have said? How should a business owner respond to an unhappy (and rude) customer? Write a proper, professional response.
In the past, some students have viewed this as an opportunity to double down on Dolan’s unprofessional response. Those students have also received zero credit for this assignment.
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